Newcomer's Handbook Portland

Useful Phone Numbers and Websites

For help on finding 800 numbers, and especially for tips on how to reach an actual human being at hundreds of companies, go to gethuman.com.

  • 211, 211info.org, Referral to Community Health and Social Services
  • 411, Telephone Directory Assistance (charge may apply)
  • 511, Road Conditions
  • 711, Telecommunications Relay Service
  • 911, Police, Fire, or Medical Emergencies

Animals

See also “Veterinarians, Emergency Clinics” below.

Automobiles

Birth and Death Certificates

Consumer Protection and Services

Credit Bureaus

Crisis Hotlines and Emergency Social Services

It is always appropriate to call 911 and request police and/or emergency medical services if any person is in immediate danger of physical harm. In a non-emergency situation, dial 211 to be connected to community social services.

  • Aging & Disability Services 24-Hour Help Line, 503-988-3646
  • AIDS/STD Hotline, 503-223-2437, 800-777-2437
  • Alcohol and Drug Abuse HelpLine, 800-923-HELP, 800-621-1646 (hotline)
  • Child Abuse Hotline, 503-731-3100, 800-509-5439
  • Elder Abuse Hotline, 503-945-5832. 800-232-3020
  • HopeLine (suicide hotline), 800-SUICIDE
  • Mental Health Crisis Hotline, 503-988-4888, 800-716-9769
  • National Domestic Violence Hotline, 800-799-SAFE, ndvh.org
  • National Suicide Prevention Lifeline, 800-273-TALK
  • Portland Women’s Crisis Line, 503-235-5333, pwcl.org
  • Problem Gambling Helpline, 877-MYLIMIT
  • Teen Crisis and Counseling Line, 877-553-TEEN
  • Sexual Assault Resource Center, 503-640-5311, sarcoregon.org

Disabled, Services for

  • 711, Telecommunications Relay Service
  • Alliance of People with Disabilities (Washington), 206-545-7055, disabilitypride.org
  • The Arc of Multnomah-Clackamas (advocacy and support for the developmentally disabled), 503-223-7279, thearcmult.org
  • The Arc of Southwest Washington (advocacy and support for the developmentally disabled), 360-254-1562, arcswwa.org
  • Disability Rights Oregon, 503-243-2081, droregon.org
  • Independent Living Resources, 503-232-7411, ilr.org
  • Oregon Department of Human Services, Division for Aging and People with Disabilities, 503-945-5811, 800-282-8096, oregon.gov/DHS/spwpd
  • Ride Connection (transportation services), 503-226-0700, rideconnection.org
  • Washington Aging and Long-Term Support Administration, altsa.dshs.wa.gov

Emergency

  • Fire, Police, Medical, 911
  • Poison Control Center, 800-222-1222

Garbage

See “Trash and Recycling” below

Government

Portland

Other Area Cities

County and Regional Governments

State Government

Hospitals

See Health Care section of Helpful Services chapter; see also Emergency Hospitals in Neighborhood Information listings.

Housing and Real Estate

  • Legal Aid Services of Oregon, oregonlawhelp.org
  • Oregon State Bar, 503-684-3763, 800-452-7636, osbar.org
  • Clark County Bar Association Lawyer Referral Service, 360-695-0599

Libraries

  • Library Information Network of Clackamas County, 503-723-4888, lincc.org
  • Fort Vancouver Regional District Library, 360-906-5106, fvrl.org
  • Multnomah County Library, 503-988-5402, multcolib.org
  • Washington County Cooperative Library Services, 503-846-3222, wccls.org

Newspapers and Magazines

See Getting Settled chapter.

Nuisances and Disputes

  • Abandoned Auto Hotline (City of Portland), 503-823-7309
  • Graffiti Abatement Hotline (City of Portland), 503-823-4TAG
  • Liquor License Issues (City of Portland), 503-823-4520
  • Noise Control Office (City of Portland), 503-823-2663
  • Nuisance, Housing Code Violations (City of Portland), 503-823-CODE
  • Resolutions Northwest (mediation), 503-595-4890, resolutionsnorthwest.org

Parks and Recreation

Local and Regional

State

Police

  • Emergency, 911

Portland

  • Portland Police Bureau, general, 503-823-0000; non-emergency police assistance, 503-823-3333; portlandpolice.com

Surrounding Areas

  • Battle Ground Police Department, 360-342-5200
  • Beaverton Police Department, 503-526-2260, beavertonpolice.org
  • Camas Police Department, 360-834-4151, cityofcamas.us/police
  • Canby Police Department, 503-266-1104, canbypolice.com
  • Clackamas County Sheriff, 503-785-5000, clackamas.us/sheriff/
  • Clark County Sheriff, 360-397-2211, clark.wa.gov/sheriff/
  • Cornelius Police Department, 503-359-1881
  • Fairview Police Department, 503-674-6200
  • Forest Grove Police Department, 503-629-0111
  • Gladstone Police Department, 503-655-8211
  • Gresham Police Department, 503-618-2318
  • Hillsboro Police Department, 503-681-6190
  • King City Police Department, 503-629-0111
  • La Center Police Department, 360-263-2745
  • Lake Oswego Police Department, 503-635-0238, ci.oswego.or.us/police
  • Milwaukie Police Department, 503-786-7400
  • Multnomah County Sheriff, 503-988-4300, mcso.us
  • North Plains Police Department, 503-647-2604
  • Oregon City Police Department, 503-657-4964, orcity.org/police
  • Oregon State Police, 503-378-3720, oregon.gov/OSP/
  • Ridgefield Police Department, 360-887-3556
  • Sandy Police Department, 503-668-5566
  • Sherwood Police Department, 503-625-5523, sherwoodoregon.gov/police
  • Tigard Police Department, 503-629-0111
  • Troutdale Police Department, 503-665-6129
  • Tualatin Police Department, 503-629-0111, tualatinoregon.gov/police
  • Vancouver Police Department, 360-487-7400, cityofvancouver.us/police.asp
  • Washington County Sheriff’s Office, 503-846-2700, co.washington.or.us/sheriff/
  • Washougal Police Department, 360-835-8701
  • West Linn Police Department, 503-635-0238, westlinnoregon.gov/police

Radio/TV Stations

See Getting Settled chapter.

Recycling

See “Trash and Recycling” below.

Relocation

  • American Moving and Storage Association, moving.org
  • Federal Motor Carrier Safety Administration, 202-358-7028, 888-368-7238, protectyourmove.gov
  • MovingScam, movingscam.com
  • Oregon Department of Transportation, Motor Carrier Transportation Division, 503-378-5849, oregon.gov/ODOT/MCT/
  • Washington Utilities and Transportation Commission, 360-664-1160, 888-333-9882, wutc.wa.gov

Post Offices

Schools

See Childcare and Education chapter.

Senior Citizens, Services For

  • Meals-on-Wheels, 503-736-6325 (Multnomah and Washington counties), 866-788-6325 (Clark County), mealsonwheelspeople.org
  • Metropolitan Family Service, 503-232-0007, metfamily.org
  • Oregon Department of Human Services, Aging and People with Disabilities Division, 503-945-5811, 800-282-8096, oregon.gov/DHS/spwpd
  • Southwest Washington Agency on Aging, 888-637-6060, helpingelders.org

Taxes

Federal

  • Internal Revenue Service, 800-829-3676, tax help line 800-829-1040, irs.gov

State

  • Oregon Department of Revenue, 503-378-4988, 800-356-4222, oregon.gov/DOR/
  • Washington Department of Revenue, 800-647-7706, dor.wa.gov

County

Taxis

Tourism

Transportation

Road Conditions

  • Oregon Road Conditions, 511 or 800-977-6368 (503-588-2941 outside Oregon), TripCheck.com
  • Washington Road Conditions, 511 (800-695-7623 outside Washington), wsdot.wa.gov/traffic/

Bicycling

Public Transportation

National Train and Bus Service

Trash and Recycling

Utilities

Electricity

Natural Gas

  • Northwest Natural, 503-226-4211, 800-422-4012, gas leaks 800-882-3377, nwnatural.com

Telephone

  • Do Not Call List, 888-382-1222, donotcall.gov
  • CenturyLink, 866-642-0444, 877-348-9007 (technical support)
  • Frontier Communications, 800-921-8101, frontier.com
  • GetHuman, gethuman.com, tips for reaching a live person at hundreds of companies, 800-475-7526, qwest.com

Cable and Satellite Television

Water

Veterinarians, Emergency Clinics

Voting

  • Oregon Secretary of State, Elections Division, 503-986-1518, 866-ORE-VOTE, oregonvotes.org
  • Washington Secretary of State, 360-902-4180, 800-448-4881, vote.wa.gov

County Elections Offices

Weather

ZIP Code Information

Rail Map – West

Rail Map - East

Reprinted courtesy of TriMet

Trimet Rail System.

Previous Chapter 22. A Portland Reading List Next Chapter 24. About the Author